Service & Support

support-testimonial-screenshotWhen problems happen, fast resolution can save the day. Get free, live, U.S.-based customer support, 24/7. Our friendly team here to answer calls and emails anytime, day or night.

Customer Service

Customer service is a promise we keep. Our frontline customer service team is available 24/7 to handle funding and credit card processing related requests, call routing, and other questions. Through proactive monitoring of our support team’s calls and performance, we continually identify and implement new processes to improve merchant services and customer satisfaction.

Technical Support

When a merchant has technical problems, we help. Our technical support team is available M-F during regular business hours to handle difficult funding requests, bulk processing requests, and all POS, ECR, and terminal support issues. And, we know POS technology. Our experience with integrating our payment processing platform with hundreds of POS systems gives us a distinct advantage when it comes to solving technical issues quickly.

Instead of explaining why you should choose Mercury, we’ll let our merchants tell the story. Here are the most common words our customers use to describe us: